Experience

JPMorgan Chase

Vice President Design Research Lead 

• Lead Researcher for future AI driven vision of marketing tools: leading research for an internal platform that serves the internal marketing team. Guiding vision to ensure our goal can indeed ease roles of marketers while taking the go-live timeline from 26 weeks to 1 week. 

• Lead Researcher for Corporate Challenge: leading research for an internal platform that serves the largest corporate running event in the world with nearly a quarter of a million runners annually, running in 16 locations around the world. Improved registration flow to remove friction points. Changed registration flow for internal teams in two locations that kept the system online (previous years it had crashed) and reduced customer service help hours needed to ameliorate issue by over 1,300 hours. 

• Community of Practice Speaker: increasing durability of all researchers by instructing on various topics: data and metrics usage, storytelling, team alignment, scrappy research, AI as an innovation partner

• Product Bootcamp Facilitator: Connecting the dots between design, business, tech, and data by giving transparency and training to all across the process

First Command Financial Services

Senior User Experience Researcher and Designer 

• Workshop Facilitator: planned logistics, activities, pre-research, execution, and follow up of workshop across multiple users and business partners. Have become a go-to of workshop expertise to my team .

• Project Lead: creating strategy, roadmap, and following through with execution for various projects- Client Reassignment, Client Insights Panel, Strategy for Journey Democratization

User Experience Researcher and Designer 

• User Focused: jumped in feet first to understand company's complex multi-user symptom and began creating strategy to democratize this knowledge via personas, journeys, process maps, and internal videos.

• Stakeholder Alignment: presenting findings in a clear and concise manner to stakeholders and business owners via meetings, workshops, and videos

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UX Researcher Freelance

• Client Focused: using mixed methods to provide actionable insights to increase engagement and usability of products and site. 

• Communication: presenting findings in a clear and concise manner to stakeholders and business owners

Classroom Teacher Geometry, Pre-Algebra, Intervention, Spanish. GT/ESL/Newcomer

• Problem oriented: drove the successful transition to digital and hybrid learning during pandemic by quickly adapting to new technology and iterating quickly as issues arose

• Data driven: utilize best practice of data analysis to find pain points of conceptual or technological issues for students

• Collaboration: team, cross-team, and across districts to increase efficacy, extrapolate and extend patterns in order to ensure rigor of curriculum

• Verbal skills: Presenter for Advance Academics Teacher Institute: Mental Health and GT Learners

Summer 2014

Published Children's Story The Empty Pitcher

January-April 2010

International Volunteer nutrition, childcare, medical volunteer in Entebbe, Uganda. Learned basic Luganda and worked with Ugandan clinicians and nurses.

Education, Workshops, and Certifications

NN/g Journey Mapping to Understand Customer Needs Course- November 2025: best practices in journey maps and how to ensure the map connects the dots from customer needs to business goals

NN/g Become a UX Strategist Course- April 2025: laying out path to create an actionable strategy for better business results that are UX validated

Forrester Seven Stages of Journey Management- August 2024: course on methods and democratization of journeys across the enterprise

SAFe Agile: PM/PO Certificate- April 2024: deepening and formalizing proficiency in Agile environment for streamlining production

Strategyzer methodologies- Book work with applications then being an embedded researcher on a cross-department team in our company's inaugural PI led by Strategyzer 

Google UX Design Certificate- December 2021-March 2022: 7 part course teaching the design process: empathize, define, ideate, design, test

Math 7-12 Teaching Certificate-2019, add-on certificates GT (Gifted and Talented) and ESL (English Second Language)

University of Texas at San Antonio summa cum laude BS Mathematics- May 2009. Undergraduate thesis: Fibonacci Numbers in Arts, Math, and Popular Culture

Texas Academy of Mathematics and Science at the University of North Texas- May 2007. Early college admittance program for driven high school students. Allowing students to begin college after their sophomore year of high school.